Frequently Asked Questions
Answers to the questions we're most often asked.
Do you offer emergency call-outs?
Yes. We provide a 24/7 emergency call-out service across the North West. For burst pipes, sudden leaks, loss of heating, or any urgent plumbing problem, call us on 07542 668944 and we will respond as quickly as we can.
What areas do you cover?
We cover 45 towns and areas across Merseyside, Cheshire, Greater Manchester, and Lancashire — including St Helens, Warrington, Liverpool, Wigan, Runcorn, Widnes, and all the surrounding towns. See our Areas page for the full list.
How much will my job cost?
Every job is different, so we give a clear no-obligation quote before any work begins. Contact us with the details of what you need and we will get back to you with a straightforward price.
Do you carry out both plumbing and heating work?
Yes. We cover the full range of domestic plumbing and heating — boiler installation, repair and servicing, central heating, radiators, power flushing, gas engineering, leak detection, bathroom plumbing, taps, toilets, hot water cylinders, and emergency call-outs.
Are you insured?
Yes, we are fully insured. We take the responsibility of working in your home seriously.
What should I do if I have a burst pipe?
Turn off your water supply at the stopcock (usually under the kitchen sink) to stop the flow, then call us on 07542 668944. We respond to burst pipe emergencies day and night.
What should I do if I smell gas?
Do not use any electrical switches. Open windows and doors if safe to do so, leave the property, and call National Gas Emergency Services immediately on 0800 111 999. Once you are safely outside and the emergency service has been informed, contact us.
Can you service a boiler of any make?
Yes. We service and repair boilers of all major makes and models — combi, system, and conventional types.
How often should my boiler be serviced?
The standard recommendation is once a year. Annual servicing keeps the boiler running efficiently, helps identify small faults before they become bigger ones, and ensures the appliance is operating safely.
Do you carry out landlord gas safety inspections?
Yes. Landlords have a legal obligation to have gas appliances in rented properties inspected annually. We carry out gas safety inspections for landlords across our coverage area. Contact us for a free quote.
Can you install a completely new central heating system?
Yes. We design and install full central heating systems in properties that currently have no central heating or are replacing a very old system. We survey the property first and recommend the most practical solution.
How do I get a quote?
Contact us via the form on our Contact page or call us directly on 07542 668944. Tell us what you need and we'll get back to you with a free, no-obligation quote.
Need a plumber or heating engineer today?
Get a free, no-obligation quote for any plumbing, heating or gas job across the North West. We're here for emergencies around the clock.